By Angela Weight, TBP Founder/Editor and Mom of a Serial Batting Glove Destroyer
*You overly responsible, left-brained, fine print reading, warranty memorizing types will probably mutter a super-sized “DUH” upon reading this. But I’m writing it anyway…for all the baseball moms and dads who are like me, haphazardly treading the waters of parenthood, accidentally tossing out Social Security cards with the junk mail, having to be reminded that practice is at 6:00 instead of 6:30, sending your kid in the black jersey when the email said red. Email? What email? Anyway, if you’re like me and assume that you have to shell out $35 for a new pair of batting gloves every two months….well, my friends, this post is for YOU!
Just for reference, today is July 16th. Still 2018.
Since Andrew started wearing batting gloves, oh, I’d say about 10 years ago, this is like his 59th pair (give or take). If I didn’t know better, I’d swear that his bat grips are all treated with sulfuric acid. Or that he wears them to hand-feed baby piranhas.
I purchased this most recent pair at Dick’s Sporting Goods and paid the extra $3.99 for their No Sweat Protection, one-year replacement plan. (I’ve done that before, but then lost the paperwork or completely forgot that I had it. Replacement plans tend to work much better when you remember to use them.)
So, last week, as I sat in the bleachers watching my boy step up to bat, I caught sight of his bare palms exposed to the world. AGAIN!
Dear Lord! Already? I just bought those in May!!!
That night, I went home, dug the receipt and this brochure out of the mail basket, where we keep important papers, bills, expired Dick’s coupons, the dog brush, old fidget spinners, random Lego Ninjago figures and an occasional athletic cup.
I hopped online and followed the 10 steps to file a Dick’s No Sweat Protection Plan claim, submitted the photo above and a photo of my receipt. And……voila! Received this message.
So, I called the number. Good news! They were experiencing heavy call volume and politely directed me to their website. Okay….Sure.
On FranklinSports.com, I didn’t find any mention of warranties or replacement products, but they are hiring if any of you are interested. While most companies’ “contact us” pages are set up for general inquiries, Franklin’s seems pretty much for filing replacement claims. I filled out the form, uploaded photos of the original receipt and torn up gloves, answered a couple more reasonable questions and hit “submit.”
Five minutes later, (Yes, 5!!! It may have even been 4:30.) I received this email from Kevin Washington at Franklin Sports.
Me: Adult Large, Please
Three Days Later…
Yes, there are hundreds of companies in the world that put zero emphasis on customer service, that give you the runaround and aren’t responsive. But, by gosh, Franklin Sports isn’t one of them.
I can’t speak for the warranties and customer service of other batting glove brands. But from now on, I’ll be buying Franklin…and holding onto my receipts.
**I couldn’t find any specific manufacturer’s warranty verbiage on FranklinSports.com, but in their FAQ’s, they reference a 90-Day warranty. So if your kid is really hard on his/her batting gloves, encourage them to do a bunch of extra reps within three months of buying them. AND KEEP YOUR RECEIPTS!!!!!!!
As for the Dick’s No Sweat Protection Plan, I still don’t know how it works.